Unified Communications – How We Can Help

Having worked with a number of Legacy PBX, VoIP and UC vendors including Panasonic, Alcatel, Mitel, Avaya, Cisco and 3COM over the past 10 years and having delivered solutions to some of the UK’s leading organisations including ARM, CBS Interactive, Stobart and Tulip, Response are now solely engaged with leading UC vendor ShoreTel.

The ShoreTel UC system provides a comprehensive, integrated offering that meets all the key criteria for a UC solution. Built on a simple architecture that avoids the complexity of other solutions, the ShoreTel UC system is quickly deployed, easy to learn and use, and straightforward to manage. The ShoreTel system also delivers the reliability and availability required for UC. With cost-effective, n+1 redundancy, the ShoreTel UC system delivers five-nines availability for mission-critical business communications.

Because the UC system requires only one headquarters server and one converged conferencing appliance, organizations have less hardware to buy and operate. Consequently, the ShoreTel UC system can deliver a significantly lower TCO than other solutions. In fact, ShoreTel guarantees that result. If the ShoreTel TCO tool or independent data determines that the ShoreTel TCO is higher than a competing solution, ShoreTel will lower its price to beat the competition.

Given the ease of use, simple management, and low TCO of the UC system, it is not surprising that customers have consistently rated it highly. ShoreTel measures every customer for satisfaction, engaging a third-party organization to administer a detailed survey that rates the customer experience. For more than five years, ShoreTel has earned a quarterly customer satisfaction rating of 90 or higher.

UC solutions offer organizations of all sizes a tremendous opportunity to reduce communication costs, enhance productivity, and increase employee mobility. But at the same time, UC solutions are significant, long-term investments that should be considered carefully. Asking the right questions is essential for selecting the solution that can best meet your business goals and IT requirements.

Once you have defined your needs, contact us to schedule an in-person demo. See for yourself what makes the system a compelling alternative to other solutions.

ShoreTel 12 – Unified Communications Simplified

Twice the capacity, enhanced collaboration tools, mass adoption across the enterprise – Unified Communications just got simplified for companies of all sizes.

The latest version of the award-winning UC solution is now available for new customer orders and will ship before the end of the second quarter.

Designed to take advantage of the uptick in enterprise spending on audio conferencing, Web conferencing and Instant Messaging (IM), ST 12 gives end users easy access to several new collaborative and productivity-enhancing features – all available at your fingertips.

Enabling collaboration can now be completed in less than 10 minutes. Add a new user with one simple click, for example. And, with ShoreWare Director, the intuitive browser-based admin interface, the system can be distributed across an organization of up to 20,000 local or remote users. But the excitement doesn’t stop there:

• Collaboration Tools for Every Employee: Users are empowered to increase collaboration with integrated audio conferencing, Web conferencing and IM incorporated into its core architecture, simplifying deployment and management of the system.
• Support for Large Enterprises: doubles the capacity from its latest software release and allows enterprise customers of up to 20,000 users to be supported under a single image.
• Microsoft Outlook 2010 Integration: Users can schedule and join audio conferences with one-click directly on the Microsoft Outlook feature menu. Presence indications are also available within Microsoft Outlook, allowing users to initiate a call or IM conversation and flag for presence changes.
• Microsoft Exchange 2010 Integration: adds Microsoft Exchange 2010 as an option to act as Unified Messaging Server, allowing customers to leverage any existing investment in Microsoft Exchange deployments.
• Native Apple Macintosh User Support: In support of the rapidly growing number of Apple Macintosh users in the enterprise, ST 12 now features a native Mac application called ShoreTel Communicator for Mac.
• Support for Mobile Users: ShoreWare Communicator now extends UC features to support mobile users on the Apple iPhone, BlackBerry and other popular mobile devices.