ShoreTel

 
ShoreTel’s award winning all-in-one UC solution was designed from the ground up to take advantage of IP technology and eliminate the kind of complexity found in competing solutions that keeps organisations tangled up in high costs.

The solution provides a comprehensive, integrated offering that meets all the key criteria for UC. Built on a simple architecture, the ShoreTel UC system is quickly deployed, easy to learn and use, and straightforward to manage. The system also delivers the reliability and availability required for UC. With cost-effective, n+1 redundancy, the system delivers 99.999% (five-nines) availability for mission-critical business communications.

Because the UC system requires only one headquarters server and one converged conferencing appliance, organisations have less hardware to buy and operate. Consequently, the system can deliver a significantly lower Total Cost of Ownership (TCO) than other solutions. In fact, ShoreTel guarantees that result. If the ShoreTel TCO tool or independent data determines that the ShoreTel TCO is higher than a competing solution, ShoreTel will lower its price to beat the competition.

Given the ease of use, simple management, and low TCO of the UC system, it is not surprising that customers have consistently rated it highly. ShoreTel measures every customer for satisfaction, engaging a third-party organization to administer a detailed survey that rates the customer experience. For more than five years, ShoreTel has earned a quarterly customer satisfaction rating of 90 or higher.