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With over 50 Field engineering staff in the UK, Response Data Communications offer a range of Professional Service and Support options, ranging from IPT Network Audits, IP Telephony Training and complete 24x7 Facilities Management to simple workday vendor support and break/fix packages.

Our technical teams are available for telephone and on-site support covering pre- and post-sales aspects on all of our solutions. Using our integrated IP Telephony system all calls to our Helpdesk are logged on our client support systems.

Our service levels are tailored to your local requirements, to match business critical applicatons such as IP Telephony. Account managers assist you to determine the required response times based upon the potential impact of downtime on the business.

Quality of service is critical at Response Data Communications, we are audited by our vendors such as ShoreTel for customer excellence and are accredited to ISO9001, we have industry leading certifications with manufacturers and industry recognised accreditations.
   
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"We wanted an IP telephony system that just works without problems and that is the ShorTel system, supported by Response"
Sue Pearce, DriveTech
 
 
Established, Response Data Communications, committed to ensuring our clients achieve and maintain competitive advantage from investment in Information Technology solutions. Technical experts accredited on installation and operation of latest voice, IPT, VoIP, digital video and networking routing & switching, application front end acceleration and security products (IDS, IDP, SSL, VPN). Moreover, we offer professional services options from basic support & maintenance packages to complete outsourced facilities management. HQ in Harlow, Essex, South-East England, our engineers & technicians offer telephone and on-site support, supporting mission critical Enterprise-Wide networking and Server Maintenance. All calls to Help Desk are logged on client support system. Service levels tailored to client requirements, based on business criticality. Account Managers assist clients to determine their required response times, service packages tailored on the cost of covering the service against the potential impact on your business of downtime
 
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