Established, Response Data Communications, committed to ensuring our clients achieve and maintain competitive advantage from investment in Information Technology solutions. Technical experts accredited on installation and operation of latest voice, IPT, VoIP, digital video and networking routing & switching, application front end acceleration and security products (IDS, IDP, SSL, VPN). Moreover, we offer professional services options from basic support & maintenance packages to complete outsourced facilities management. HQ in Harlow, Essex, South-East England, our engineers & technicians offer telephone and on-site support, supporting mission critical Enterprise-Wide networking and Server Maintenance. All calls to Help Desk are logged on client support system. Service levels tailored to client requirements, based on business criticality. Account Managers assist clients to determine their required response times, service packages tailored on the cost of covering the service against the potential impact on your business of downtime